Consumers` Protection

The Moldovan Republic legislation focuses on consumers` protection, which is emphasized by the updated Civil Code (modernization of the Civil Code), according to the new provisions on unfair practices, unfair terms in consumer agreements. This offers a higher protection to consumers, in addition to the Consumers’ Protection Law  No. 105, as of March, 13, 2003, that transposed the European Union Directives.

National legislation on consumers protection contains provisions on consumers safety, producers and sellers liability for breaches of law and/or agreement terms, procedures for concluding agreements, replacement of products or costs reimbursement.

The competent authority in this field is the Agency for Consumers` Protection. It is responsible for informing consumers on their rights and obligations; supervising compliance with national legislation; requesting termination of unfair practices: applying fines and examining complaints.