{"id":362,"date":"2020-09-01T19:27:48","date_gmt":"2020-09-01T19:27:48","guid":{"rendered":"https:\/\/moldovalaw.md\/?p=362"},"modified":"2025-12-09T17:31:58","modified_gmt":"2025-12-09T17:31:58","slug":"consumers-protection","status":"publish","type":"post","link":"https:\/\/balaban.md\/ro\/consumers-protection\/","title":{"rendered":"Protec\u021bia consumatorului"},"content":{"rendered":"\n<p>Legisla\u021bia Republicii Moldova acord\u0103 o protec\u021bie sporit\u0103 consumatorilor, fapt reflectat \u00een&nbsp;<strong>Codul civil modernizat (2019\u20132024)<\/strong>, care con\u021bine reglement\u0103ri privind&nbsp;<strong>practicile comerciale abuzive<\/strong>,&nbsp;<strong>clauzele abuzive \u00een contractele \u00eencheiate cu consumatorii<\/strong>, precum \u0219i norme privind&nbsp;<strong>viciile bunurilor<\/strong>&nbsp;\u0219i&nbsp;<strong>r\u0103spunderea profesionistului<\/strong>. Aceste prevederi completeaz\u0103 cadrul legal general instituit prin&nbsp;<strong>Legea nr. 105\/2003 privind protec\u021bia consumatorilor<\/strong>, care transpune \u00een mare parte directivele Uniunii Europene \u00een domeniu.<\/p>\n\n\n\n<p>Legisla\u021bia na\u021bional\u0103 stabile\u0219te cerin\u021bele generale de protec\u021bie a consumatorilor, inclusiv:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>asigurarea accesului ne\u00eengr\u0103dit la produse \u0219i servicii sigure;<\/li>\n\n\n\n<li>informarea complet\u0103 \u0219i corect\u0103 privind caracteristicile esen\u021biale ale acestora;<\/li>\n\n\n\n<li>ap\u0103rarea drepturilor \u0219i intereselor legitime ale consumatorilor \u00een cazul unor practici comerciale incorecte sau \u00een\u0219el\u0103toare;<\/li>\n\n\n\n<li>garantarea particip\u0103rii consumatorilor la procesul decizional ce \u00eei vizeaz\u0103;<\/li>\n\n\n\n<li>r\u0103spunderea profesionistului \u00een cazul bunurilor neconforme \u0219i accesul consumatorului la remedii (reparare, \u00eenlocuire, reducerea pre\u021bului, rezolu\u021biunea contractului).<\/li>\n<\/ul>\n\n\n\n<p><strong>Autoritatea competent\u0103<\/strong>&nbsp;\u00een domeniu este&nbsp;<strong>Agen\u021bia Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor \u0219i Supravegherea Pie\u021bei (ANPCSP)<\/strong>, care are atribu\u021bii \u00een:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>controlul siguran\u021bei produselor \u0219i supravegherea pie\u021bei \u00een ansamblu.<\/li>\n\n\n\n<li>informarea consumatorilor privind drepturile \u0219i obliga\u021biile lor;<\/li>\n\n\n\n<li>supravegherea respect\u0103rii legisla\u021biei \u00een domeniul protec\u021biei consumatorilor;<\/li>\n\n\n\n<li>constatarea contraven\u021biilor \u0219i aplicarea sanc\u021biunilor conform\u00a0<strong>Codului contraven\u021bional<\/strong>;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Legisla\u021bia Republicii Moldova acord\u0103 o protec\u021bie sporit\u0103 consumatorilor, fapt reflectat \u00een&nbsp;Codul civil modernizat (2019\u20132024), care con\u021bine reglement\u0103ri privind&nbsp;practicile comerciale abuzive,&nbsp;clauzele abuzive \u00een contractele \u00eencheiate cu consumatorii, precum \u0219i norme privind&nbsp;viciile bunurilor&nbsp;\u0219i&nbsp;r\u0103spunderea profesionistului. Aceste prevederi completeaz\u0103 cadrul legal general instituit prin&nbsp;Legea nr. 105\/2003 privind protec\u021bia consumatorilor, care transpune \u00een mare parte directivele Uniunii Europene \u00een domeniu. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,1],"tags":[],"class_list":["post-362","post","type-post","status-publish","format-standard","hentry","category-business-regulation","category-uncategorized"],"translation":{"provider":"WPGlobus","version":"3.0.1","language":"ro","enabled_languages":["en","ro"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"ro":{"title":true,"content":true,"excerpt":false}}},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Protec\u021bia consumatorului  - Balaban &amp; Partners<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balaban.md\/consumers-protection\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Protec\u021bia consumatorului  - Balaban &amp; 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